Return & Exchange

Return & Exchange Policy

Our Promise

We know that planning ahead is part of parenthood—some of you are shopping months in advance for your little ones. We also know that kids grow at their own unpredictable pace.

That’s why we give you 30 days from the date you receive your order to decide if it’s the perfect fit. If 30 days have passed, unfortunately we cannot offer a refund or free exchange.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be unused and in the same condition as received

  • Must be in original packaging with all tags intact

Please note:

  • The 30-day free return and exchange policy does not apply to final sale items

  • Sale items and items purchased with free shipping are eligible for exchange only

Free Exchanges (USA Only)

We offer free exchanges for customers in the USA. Exchanges are available for the following reasons:

  • Defective or damaged items

  • Size too small or too big

If you need to exchange for the same item, please contact us and we will email you a free return label with a return identification number.

Returns & Exchanges by Region

🇺🇸 USA Customers

  • Contact us to receive a free return label with a return identification number

  • If you choose to use your own shipping method, we recommend using a traceable shipping service or purchasing shipping insurance—we cannot guarantee that we will receive your returned item

  • Shipping costs are non-refundable

  • Exchange delivery times may vary depending on your location

  • Returns of multiple items will be at the customer’s own expense

🇨🇦 Canadian Customers

  • Contact us to receive the return address and a return identification number

  • We are unable to provide a prepaid return label for Canada—please return the item at your own cost

  • Once we receive your return, the exchange item will ship free of charge from our warehouse

  • We recommend using a traceable shipping service or purchasing shipping insurance—we cannot guarantee that we will receive your returned item

  • Shipping costs are non-refundable

  • Exchange delivery times may vary depending on your location

🌍 All Other Countries

  • Please contact us before making a return

  • Returns and exchanges will be evaluated on a case-by-case basis

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method (credit card or other payment method used at checkout).

If you have completed the return process and have not yet received your refund, please contact us.

Contact Us

For any questions or to initiate a return or exchange, please reach out to us.

Email: luxmanly@serviceonline.vip