FAQs

Orders & Shipping

I just placed an order. When will it ship?

We process orders as quickly as possible. Please allow 3–5 business days for order processing before shipment. Delivery times vary depending on your location. Most shipping estimates are provided on the product pages. If not specified, please allow an estimated 2–4 weeks for delivery.

Tracking numbers will be updated 3–5 days after your order has been shipped. If you haven’t received a tracking number within 7 business days after shipment, please email us.

How long does shipping take?

Shipping times vary by location. Estimated shipping durations are listed on most product pages. If not specified, please allow approximately 2–4 weeks for delivery.

Cancellations & Modifications

Can I cancel my order?

We are unable to offer modifications, store credit, refunds, or cancellations on orders before delivery, except in very specific circumstances. If you would like to request a refund before your order has been shipped, please contact our support team within 8 hours of placing the order, and we will do our best to assist you.

I entered the wrong address. What should I do?

If you made a spelling error or auto-fill mistake on your address, please reply directly to your order confirmation email to confirm. If the address is incorrect, kindly notify us via email within 8 hours of placing the order. After that time, we may not be able to modify the address or issue a refund.

Returns & Refunds

Can I return my order if I'm not satisfied? What if there’s an issue?

We offer a 100% money-back guarantee for defective or damaged items.

  • Return Window: Returns are accepted within 30 days from the date of purchase. Unfortunately, we cannot offer refunds, exchanges, or store credit for returns received after this period.

  • Return Shipping: Return shipping costs are the responsibility of the customer. Once we receive the returned item, we will issue a full refund for the original purchase amount.

  • Return Package: Please include your name and order number inside the return package.

Note: If your order is already on the way, please wait for it to arrive before initiating a return. Refunds will be processed after we receive the returned item.

Customer Support

I have a question that wasn’t answered here. Can you help?

Absolutely! We’re here to help. Please send us an email, and our support team will be happy to assist you.

Due to a high volume of inquiries, if you’d like a prompt response, please include your order number and a clear description of your issue. Thank you for your cooperation.

Customer Support Email: luxmanly@serviceonline.vip